The Time Capsule Back to theFuture

Eric McGuffie began his insurance career 32 years ago in Los Angeles, California, where he excelled in selling Life, Health, and Long Term Care Insurance. During his 14 years with Humana as a Sales Manager, he recruited, trained, developed, and led an internal sales team, and was also responsible for the support and growth of Humana's External Sales Channel.

At Axxess Benefit Consultants, Eric leads a team of licensed insurance agents who provide individuals with the product knowledge they seek. He continues to strengthen the relationships he built in his previous roles as he cultivates an agency where its core values are integrity, respect, and providing value.

Gaylan Hendricks is the Founder and Partner of Queen of the Bundle, a company she has led since 2000. She served as CMO from 2003 to 2011 before being named CEO in 2011, a role she continues to hold today. Under her leadership, the company surpassed $120 million in sales in 2020 and has continued to grow ever since.

Gaylan currently serves on the Advisory Councils for Manhattan Life, Aetna, and Cigna. She is a sought-after keynote speaker, industry coach, and personal mentor, sharing her expertise with others throughout the industry.

Her commitment to community extends well beyond her career. Gaylan served on the Board of the Ronald McDonald House from 2016 to 2022 and now serves as its Board President. She is also a former Board Member of the American Heart Association, and a founding board member of both Fundamental Legacy and Hope Fort Worth. She additionally serves as a mentor with Polished Ministries.

Above all, Gaylan is a wife, mom, and gram. In her free time, she enjoys traveling, music, and reading.

Brandon L. Clay has spent more than 30 years in the healthcare and insurance industry, building a career that spans nearly every side of the business—from agent, insurance carriers, distribution to sales leadership and technology.

Throughout his career, Brandon has led organizations, built and developed sales teams, worked alongside agents and agency owners, and helped organizations navigate the continued evolution of the senior healthcare marketplace. Today, as Chief Brand & Industry Officer of EnrollHere, he is focused on how technology, connected data, and modern distribution can help insurance professionals build stronger, more efficient businesses while better serving the consumers who depend on them.

Brandon is also the author of eight books focused on sales, personal development, and professional growth. At the heart of his writing is a simple belief: sales is a noble profession, and those who choose it should continually develop their skills, their thinking, and their ability to serve others.

Away from the industry, Brandon is an avid traveler and golfer. He and his high school sweetheart, Natalie, have been married for 39 years and share three married children and eight grandchildren—a growing family that remains at the center of his life.

Dunia Grijalba is the Market President for Florida, Georgia, Pennsylvania, Delaware and New Jersey. She has extensive experience in Medicare Advantage, value-based care, market growth, and provider partnerships.

During her tenure at Devoted, she has led the Florida market, one of the most competitive Medicare Advantage markets in the country, where she and her team have grown the market to more than 56,000 members and have consistently achieved a 4.5-Star rating, and 5 Stars twice — all while building a culture she considers one of their greatest accomplishments, which is the culture she's bringing to Georgia.

Dunia also led the launch of the San Antonio market during the pandemic, navigating the unique challenge of building a new market and establishing meaningful partnerships in an entirely virtual environment. This experience further validated her profound belief that relationships are key when building human connections in business.

Carlese Benson is a seasoned healthcare sales and business development leader with nearly 20 years of experience driving market growth, building strategic partnerships, and developing high-performing broker relationships.

Currently serving as a Senior Sales Executive with Oscar Health, Carlese is passionate about helping brokers identify new opportunities, grow their business, and successfully navigate the evolving healthcare landscape. Throughout her career, she has built a reputation for relationship-driven leadership, strategic market development, and delivering results that exceed expectations.

With more than 20 years in the health insurance industry, Yolanda Brown built her career around developing people, strengthening relationships, and helping businesses reach their full potential. She has held leadership roles including VP of Health, VP of Broker Development, and Director of Training and Development with organizations such as UnitedHealthcare and Cigna. Her mission is to help agencies become thriving, sustainable businesses—whether by building a family legacy or creating a company positioned to sell.

Yolanda leads with clear communication, empathy, and active listening, meeting people where they are and helping them turn challenges into opportunities. Through mentoring and coaching individuals and organizations, she is driven by seeing guidance translate into meaningful growth. Today, she helps agencies build stronger businesses, expand their opportunities, and achieve more than they thought possible.

Andrew Johnson is a retirement income educator, annuity consultant, speaker, and experienced broadcaster who has built his career around making complex financial concepts easier to understand — and easier to communicate.

Today, Andrew works with insurance agencies and producers across the country, helping agents recognize and develop the retirement planning opportunities that already exist within the relationships they have built. His work focuses on retirement income planning, annuity strategies, agent development, case design, and creating practical educational systems that help agents move confidently from conversation to implementation.

Before bringing his communication skills to the financial services industry, Andrew developed experience in radio and broadcasting — an influence that continues to shape his engaging, conversational approach to education and public speaking.

Andrew is particularly passionate about helping Medicare and life insurance professionals broaden the impact they can have with their clients by becoming more confident in retirement conversations. Rather than beginning with products, his approach begins with understanding the client, identifying the problem, and determining what job each financial tool needs to perform.

Whether speaking to a room of agents or working through an individual retirement case, Andrew's philosophy remains simple: “The product is never the plan. Every financial tool should have a specific job inside the plan.”

Neil Reich is a Medicare industry executive, entrepreneur, and sales leader with nearly three decades of experience helping agents, agencies, and organizations grow in the senior health insurance marketplace.

Throughout his career, Neil has held senior leadership positions with some of the industry's leading organizations, built and led high-performing sales teams, developed independent agents and agencies, and founded and successfully grew his own Medicare-focused organization.

After nearly 30 years in the business, Neil believes the traditional Medicare agent model must evolve. That belief led him to create the Elite Advisor Program — an agent development and coaching platform designed to help Medicare professionals move beyond simply selling Medicare plans and become trusted advisors to the clients they serve.

Elite Advisor teaches agents how to protect and grow their Medicare book, expand into additional insurance and financial solutions, create new revenue from their existing client relationships, and leverage technology and AI to build a more scalable business.

Neil's message to agents is straightforward: your greatest opportunity isn't simply selling more Medicare plans — it's becoming more valuable to the clients who already trust you. Through the Elite Advisor Program, his mission is to develop the next generation of professional Medicare advisors: agents who create greater value for their clients, build stronger and more diversified businesses, and ultimately earn more by serving their clients better.

F. Scott Handlon serves as National Vice President, Managed Care Partnerships & Growth at Oak Street Health, where he has been part of the organization since 2016.

A graduate of Wabash College in Crawfordsville, Indiana, Scott brings more than 30 years in the healthcare industry to his role, with a career that has spanned Johnson & Johnson, Eli Lilly, and Indiana University Health before joining Oak Street Health.

Scott is a native of Indiana and calls Avon home. He has been married for 33 years and is the father of four adult children and grandfather to one. Outside of work, he enjoys spending time with family, traveling, hiking, and golfing.